Seamless Collaboration: Canadian Distributor’s Custom Order with Suzhou Jinmingchan Technology
Seamless Collaboration: Canadian Distributor’s Custom Order with Suzhou Jinmingchan Technology
A Canadian distributor, specializing in the sales of mid - to - high - end outdoor wooden folding chairs, connected with Heven, the account manager at Suzhou Jinmingchan Technology Co., Ltd., through online platforms. After thorough communication, the distributor placed a custom order for 1,000 sets of outdoor wooden folding chairs. The total transaction value of this project amounted to $28,000.
The Canadian distributor had extremely high standards for the quality of the wooden folding chairs, demanding perfection in every detail. To meet these requirements, our team initially crafted three sample chairs. As soon as the first sample was completed, we took photos and videos and sent them to the distributor for remote inspection, comparing them against the color swatches. However, due to poor lighting during photography, the distributor was dissatisfied with the significant color deviation in the printed pattern and refused to accept the sample.
Determined to resolve the issue, we scheduled a virtual video conference with the distributor. During the conference, we moved the chair to a well - lit area in the meeting room and allowed the distributor to examine every detail. Once the distributor confirmed the first sample’s compliance, we proceeded to create the remaining two samples. These samples were then air - shipped to Canada for on - site inspection. After personal verification, the distributor was satisfied and placed a bulk order for 1,000 sets of outdoor wooden folding chairs.
